Card application and delivery
- What is Atome card?
- What are physical and virtual cards?
- Can I get both virtual and physical cards?
- What documents do I need to provide when applying for an Atome Card?
- How can I check the status of my application?
- Why did my Card application fail?
Card feature
Managing Accounts
- How do I update my account details?
- How do I change the mobile number for my account?
- How do I update my date of birth?
- What do I do if I cannot receive an OTP?
- I've been prompted to update my personal information, why is "Place of Birth" a required field?
- What happens if I don't update my personal information as requested?
Transaction and refund
- How do I pay with Atome Card at POS terminals in-stores?
- How do I link my card to an online merchant?
- Why did my card transaction fail?
- What do I do when I encounter error "Terminal Error"?
- What should I do if my transaction status shows "Pending"?
- Why am I unable to top up funds for my e-wallet or prepaid card?
QR Ph
- What is QR Ph?
- How do I use QR Ph with my Atome Card?
- Where can I use QR Ph?
- Are there any fees for using QR Ph?
- Can I get a refund on a QR Ph payment?
- What should I do if my QR Ph payment fails?
Bill and statement
- Can I pay earlier for installment amount/plan?
- How do I make an early repayment?
- Can I amend or cancel an installment plan?
- How can I pay installments on Atome card bill?
- What does "Bill Amount" on my Atome Card statement refers to?
- How do I check my Bill date and Bill day？
Card management
- How to set or change my PIN?
- How do I view my card details?
- What if I lost my card?
- How do I get a replacement for a damaged card?
- What if the card is expired?
- How do I cancel my card?
Card payment
- How do I pay my bills via Atome App?
- How do I add card(s) as a payment method?
- How do I update my card details?
- Are there any applicable fees for repayment channels?
- Why hasn't my InstaPay payment been reflected in my account?
- When will my payment be reflected?
My Limit Center
- What is “Available Spending Limit”?
- What are Spending Limit Levels?
- How can I increase my Spending Limit?
- What does the progress bar under my level mean?
- Is the Spending Limit increase guaranteed after completing tasks?
- Where can I check my Spending Limit history?
Atome+ Loyalty Programme
- What is Atome+?
- How can I use Atome+ points?
- Who can use Atome+?
- How do I earn points in Atome+?
- Is there a limit to the number of points I can use?
- What happens to the points earned when you ask for a purchase refund?
Member-Get-Member Program
- My referral was successful and was recorded in my Successful Invites history but I did not receive the spending limit reward.
- I successfully invited a friend, but the invitation was not recorded and I did not receive the reward.
- What is the Member Get Member (MGM) Program?
- When does the MGM Program run?
- Who is eligible to participate in the Program?
- How do I join the Program?