Card application and delivery
- What is Atome card?
- What are physical card and virtual card?
- Can I get both virtual card & physical card?
- What documents do I need to provide when applying for an Atome Card?
- How long is the processing time?
- How can I check the status of my application?
Card feature
Transaction and refund
- How long can I receive my refund?
- How do I check my refund details?
- Will I still get a refund to my Atome card if the card has already been cancelled?
- How do I check if there is any error in my bill?
- Which account should I choose when paying with Atome Card in-stores at POS terminals?
- Why did my card transaction failed?
Bill and statement
Card management
Card payment
- What is an overdue?
- What happens if my card is overdue?
- What should I do if my card is overdue and auto-deduction fails?
- How do I know if I have an overpaid amount?
- How does Atome deal with the overpaid amount?
- Can I convert Atome Card transactions into 3-months installment?