Card application and delivery
- What is Atome card?
- What are physical card and virtual card?
- Can I get both virtual card & physical card?
- What documents do I need to provide when applying for an Atome Card?
- How can I check the status of my application?
- What is the physical card delivery time?
Card feature
Managing Accounts
Transaction and refund
- How long does it take to receive my refund?
- How do I check my refund details?
- How do I get refund for cross board transactions?
- Will I still get a refund to my Atome card if the card has already been cancelled?
- Which account should I choose when paying with Atome Card in-stores at POS terminals?
- Why did my card transaction failed?
Bill and statement
- Can I pay earlier for installment amount/plan?
- How can I pay installments on Atome card bill?
- What does "Bill Amount" on my Atome Card statement refers to?
- When is my billing date?
- When is my payment due date?
- What is an auto-deduction?
Card management
Card payment
- Are there any applicable fees for repayment channels?
- What happens if I am late for repayment for my Atome Card bill?
- Why hasn't my InstaPay payment been reflected in my account?
- When will my payment be reflected?
- What is an overdue?
- What happens if my card is overdue?
Spending Limit Increase
Atome+ Loyalty Programme
- What is Atome+?
- How can I use Atome+ points?
- Who can use Atome+?
- How do I earn points in Atome+?
- Is there a limit to the number of points I can use?
- What happens to the points earned when you ask for a purchase refund?
Member-Get-Member Program
- My referral was successful and was recorded in my Successful Invites history but I did not receive the spending limit reward.
- I successfully invited a friend, but the invitation was not recorded and I did not receive the reward.
- What is the Member Get Member (MGM) Program?
- When does the MGM Program run?
- Who is eligible to participate in the Program?
- How do I join the Program?