Atome Card

Card application and delivery

• What is Atome card?
• What are physical card and virtual card?
• Can I get both virtual card & physical card?
• What documents do I need to provide when applying for an Atome Card?
• How long is the processing time?
• How can I check the status of my application?

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Card feature

• Can I use my Atome card abroad?
• Can I use my card for ATM Cash Advance?
• Can I transfer money from my Atome card to a bank account?
• Can I increase my credit limit?
• Do you charge any fee for Atome card?

Transaction and refund

• How long can I receive my refund?
• How do I check my refund details?
• Will I still get a refund to my Atome card if the card has already been cancelled?
• How do I check if there is any error in my bill?
• Which account should I choose when paying with Atome Card in-stores at POS terminals?
• Why did my card transaction failed?

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Bill and statement

• When is my billing date?
• When is my payment due date?
• Can I pay earlier?
• How do I make payment to my card account?
• What is an auto-deduction?
• How much is my minimum due?

Card management

• How to contact Atome card support?
• How do I get a replacement for a damaged card?
• How do I cancel my card?
• What if I lost my card?
• What if the card is expired?

Card payment

• What is an overdue?
• What happens if my card is overdue?
• What should I do if my card is overdue and auto-deduction fails?
• How do I know if I have an overpaid amount?
• How does Atome deal with the overpaid amount?
• Can I convert Atome Card transactions into 3-months installment?

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