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  1. Atome PH | Buy Now Pay Later
  2. Atome Card
  3. Transaction and refund

Transaction and refund

  • How do I pay with Atome Card at POS terminals in-stores?
  • How do I link my card to an online merchant?
  • Why did my card transaction fail?
  • What do I do when I encounter error "Terminal Error"?
  • What should I do if my transaction status shows "Pending"?
  • Why am I unable to top up funds for my e-wallet or prepaid card?
  • How long does it take to receive my refund?
  • How do I check my refund details?
  • How do I get refund for cross border transactions?
  • What is Overpaid Balance?
  • Will I still get a refund to my Atome card if the card has already been cancelled?
  • Help! I think I have been scammed.
  • Help! I think I may have an unauthorized transaction.
  • Why am I being billed more than my transaction amount?