For refunds of cross border transactions, if it is a pending transaction that has not been processed on the card network, we will refund the transaction amount and cross border fees back to you on behalf of MasterCard.
For a post transaction processed on the card network, we will refund only the transaction amount back to you on behalf of MasterCard.
1. Pending Transaction: Merchant has yet to confirm the transaction and funds is pending for settlement.
2. Post Transaction: Merchant has confirmed the transaction and funds has been processed for settlement to the merchant.