Why was my cashback rejected? 18 December 2025 09:39 Updated Cashback may be rejected if:You cancelled or returned the orderYou used promo codes not approved by AtomeThe order wasn’t tracked correctlyYou purchased using store credits/gift cardsThe merchant flagged the order as ineligible Related articles Why did my cash loan application fail? Why didn’t my purchase track? Do I earn cashback on cancelled or refunded orders? How can I use my cashback? How to pay my Atome Card bill via the Atome App?