Atome will send payment reminders to users via SMS the day before the due date, payment date and over the due date.
If the auto-deduction fails on the due day, customers' accounts will be frozen on the next day. They will be required to pay all outstanding amounts due on their account, together with a reactivation fee of 5% upon each deferred payment.
Once customers have cleared all existing owing, their accounts will be unfrozen and they’d be able to use Atome again.