| Accidental Death | Accidental Disability |
| Proof of coverage or a screenshot of the Atome app with the policy status and coverage period | |
The deceased Insured Person’s: •Duly registered death certificate •Duly registered birth certificate of the Insured •Autopsy Report/Medico-Legal Statement •Official Police Report and other related reports, e.g. inter-office accident report, newspaper clippings, etc. •Affidavit of witness(es) •Available photos taken at incident scene •Proof of relationship of the beneficiary, e.g. marriage contract, birth certificate, baptismal, etc.
| •Originally signed claim form/ online claim filing •Certified true copy of admitting history & discharge summary •Supplementary Medical Report (SMR) indicating physician’s prognosis & time of disability •Original accident report, e.g. police report; inter-office; accident report; newspaper clipping (if applicable) •Picture showing insured dismemberment
|
| Online Shopping Fraud | Buyer’s Protection | Purchase Protection | Unauthorized Transactions |
Proof of purchase/ transaction and payment of Insured Item(s), if relevant via Atome.
| |||
| Screenshot of the fraudulent website. | Photo(s) of damaged or inaccurate Insured Item(s) (where applicable). | Photo(s) of the damaged Insured item(s) (where applicable). | The Insured should notify his/ her Payment Card issuer or any relevant authorities as soon as the Insured can and within 24 hours of his/ her discovery so the Payment Cards can be immediately blocked or cancelled. |
| A copy of the police report made. | - | A copy of the police report made (for theft of Insured Item(s)). | A copy of the police report made. |
| - | - | Proof showing the date the Insured Item(s) was received. | Proof or screenshot of the unauthorized transaction in the Atome card/account. |
| Proof of communication with seller, payment cards issuer/bank or Atome requesting for reimbursement (including the responses/ decisions). | - | Proof of communication with seller, payment cards issuer/bank or Atome requesting for reimbursement (including the responses/ decisions). | |
| Proof of partial reimbursement from seller, payment cards issuer/bank or Atome (if applicable). | - | Proof of partial reimbursement from seller, payment cards issuer/bank or Atome (if applicable). | |
Note: Chubb may request for additional document(s) in order to assess your claim.