My phone has been stolen/lost, what should I do if someone is using my account to make a purchase? 14 July 2022 10:33 Updated Please provide your personal information, your phone number, birthday and accepted IDs card number, and we will check and process. If you have any questions, please contact Atome via the link below. Related articles Does Atome protect my personal information? My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome? What does this message ‘Sorry, we are unable to process your payment’ mean? How much do I have to spend to use Atome? Why is my account being rejected/suspended? Why can't I make a purchase?